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Return Policy

For Non-Taiwan Customer Only

All of our products are made to the highest standards and we are generally unable to accept any cancelation of orders unless either the products are damaged by our operation or the shipped items are incorrect.  

If any one of these two conditions occurs to your order, 
  1. Please take damaged or wrong items' pictures and contact us within 7 days upon package arrival. 
  2. When returning items, please confirm it is unused, and keep the item in the packaging condition in which it was delivered.  
  3. Please use Post Office system to send the package back and show us the cost of on the shipping receipt.
  4. After we receive the returned packages and confirm the content is correct, we will proceed the refund to you.

  1. Customer's report after 7 days upon package arrival is not accepted. It will be deemed as intact and content is correct.
  2. Return on wrong order placing is unacceptable.
  3. Refund will be canceled if the returned items are found used. We may ship them back and customers shall pay again the shipping cost.

For Taiwan Customers, Please refer to Chinese version of Return Policy.